Returns, Exchanges, and Refunds

Returns, Exchanges, and Refunds

 

Customer satisfaction is very important to us. If for any reason you are not fully satisfied with your purchase from Alma Couture , you have the right to return one or more items within 14 days of receiving your order, as per Legislative Decree 206/2005 (Consumer Code).

 

Right of Withdrawal


To exercise your right of withdrawal, you must send a written communication to:

Email: ordini@almacouture.it

Subject: Return/Exchange Request – [order number]

Items to be returned: name - color - size

If possible, the reason for the request, in order to understand how to improve our services and products.

 

 

 

Conditions for Resolution

For the request to be accepted, it is necessary that:

 

  • The products are intact, unworn, unwashed and returned in their original packaging with any labels still attached.

  • The return is shipped and delivered within 14 days from the order reception date.

  • The products are not among those excluded from the right of withdrawal (e.g., personalized, custom-made, or sale items, if specified).

  • In case of an exchange, the returned product will first undergo a quality check to verify its condition.

  • The exchange will only be confirmed if the item is intact, unused, and with original labels.

After the exchange is approved, the customer is responsible for the new shipping costs: - ITALY: €6.90 for prepaid orders, €9 for cash-on-delivery orders, €15.00 for islands - REST OF EUROPE: shipping cost €20.00

 

 

Shipping Costs for Returns

The return shipping costs and the return itself of the products are at the customer's expense .

We recommend using a trackable service, as Alma Couture is not responsible for any loss or damage during the transport of the return.

The shipping address will be communicated via email upon confirmation of the return request.

 

 

Refunds

Once the returned product has been received and verified, we will issue a refund within 14 business days. The refund will be issued using the same payment method used for the purchase.

NB: The original shipping costs , if applicable at the time of order, will not be refunded.

 

 

Defective or Incorrect Products

In the event of damaged, defective, or incorrectly received items, please contact us within 48 hours of delivery, attaching a photo of the issue. In such cases, the return shipping costs will be borne by us, and you can choose between product replacement or a refund.